PRIVACY POLICY

ORGANISATION PRIVACY NOTICE

OUR CONTACT DETAILS -

Farlam & Chandler

Address : 59 Gossamer Gardens, Hackney Road, London, E2 9FN

Email : Studio@farlamandchandler.com

Tel : 020 7438 2008

Web : www.farlamandchandler.com

WHAT TYPE OF INFORMATION WE HAVE?

Names & Address’s

HOW WE GET THE INFORMATION AND WHY WE DO WE HAVE IT?

We ask for client’s contact information such as name and address so to record the client’s enquiry and also going forward to be able to name their project and include their name and address on their drawings and documents for invoicing.

WHAT WE DO WITH THE INFORMATION?

We keep clients name and address information on email, design software and also any plans or documents we produce for them.

HOW WE STORE YOUR INFORMATION -

We only store client information on emails, design software and contacts software.

The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever you process personal data:

(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

HOW TO COMPLAIN

Please complain to Farlam & Chandler directly or to the ICO –

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

FARLAM & CHANDLER PRIVACY NOTICE

OUR CONTACT DETAILS – 2019.10.18

Name: Farlam & Chandler

Address:59 Gossamer Gardens, Hackney Road, London, E2 9FN

Phone Number:020 7438 2008

E-mail: studio@farlamandchandler.com

WHAT TYPE OF INFORMATION WE HAVE?

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

HOW WE GET THE INFORMATION AND WHY WE HAVE IT?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Enquiry recording, project titling and also plan and document titles.

We also receive personal information indirectly, from the following sources in the following scenarios:

• We may receive client information from another company or supplier as part of a referral or recommendation.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Farlam & Chandler

(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

WHAT WE DO WITH THE INFORMATION WE HAVE

We use the information that you have given us in order to Record your enquiry then going forward provide contractors with name and address details

We may share this information with contractors or suppliers and also other professional organisations such as architects, planning consultants and local councils.

HOW WE STORE YOUR INFORMATION

Your information is securely stored on office computers both on secure password accessible hard drives and password accessed cloud drives.

We keep names and addresses for as long as they are clients of ours and would keep them following the completion of projects so to easily contact if needed for up to 5 years We will then dispose your information by shredding computer held information and also hard copies of any documentation we hold in the office.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at studio@farlamandchandler.com if you wish to make a request.